Privacy Policy – Luxury Stays Queenstown (Balmoral Collection)
Effective Date: 1st Jan 2025
Luxury Stays Queenstown (“we,” “our,” “us”) is committed to protecting the privacy of our guests. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you stay at the Balmoral Collection properties or use our services.
1. Information We Collect
We collect and process the following types of personal information:
- Booking Information: Name, contact details (email, phone number), address, and payment details.
- Stay Preferences: Special requests, dietary preferences (if applicable), and service preferences.
- Communication Data: Emails, messages, and correspondence regarding your stay.
- Marketing Preferences: Subscription details for promotions or updates.
- Website & Digital Interactions: IP addresses, browsing history on our website, and booking platform usage.
2. How We Use Your Information
We use your data to:
- Process and manage bookings and payments.
- Provide tailored guest experiences based on preferences.
- Communicate important information about your stay.
- Improve our services, offerings, and digital platforms.
- Send marketing updates (only with your consent).
- Comply with legal and regulatory obligations.
3. Data Sharing & Security
- We do not sell or rent personal information to third parties.
- Information may be shared with trusted partners (e.g., payment processors, housekeeping, concierge services) strictly for operational purposes.
- We implement security measures to protect your data against unauthorized access, misuse, or loss.
- Any third-party service providers we use are required to uphold data protection standards.
4. Cookies & Tracking
Our website may use cookies to enhance user experience, track site performance, and provide relevant offers. You can manage cookie settings via your browser.
5. Guest Rights & Choices
You have the right to:
- Access, update, or request deletion of your personal data.
- Opt-out of marketing communications at any time.
- Restrict processing or request data portability.
- File a complaint if you believe your data rights have been violated.
To exercise any of these rights, please contact us at hello@luxurystaysqt.com
6. Retention Policy
We retain personal data only for as long as necessary to complete our services and legal requirements. Booking and transaction records are typically retained for up to 3 years.
7. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website, and significant updates will be communicated directly to guests where applicable.
For any questions regarding this policy, please contact us at hello@luxurystaysqt.com
Luxury Stays Queenstown
Balmoral Collection
47c Industrial Place Queenstown
