Payment & Cancellation Policy
Luxury Stays Queenstown – Balmoral Collection
Payment Terms
- 20% deposit is required to secure the booking.
- Remainder is due 14 days prior to arrival.
Cancellation Policy
- Cancelations made 15 days or more prior to arrival – full refund – minus 4% credit card administration fee
- Cancelations made within 14 days of arrival 100% of the total booking amount is non-refundable
- No-shows or early departures are not eligible for refunds.
Amendments & Date Changes
- Date changes may be accommodated at our discretion, subject to availability and potential rate differences.
- Any modifications within 30 days of check-in are treated as cancellations and are subject to the non-refundable policy.
Travel Insurance Recommendation
We strongly recommend guests purchase comprehensive travel insurance to cover unforeseen circumstances, including cancellations, travel disruptions, or medical emergencies.
For any questions or assistance, please contact Luxury Stays Queenstown – Balmoral Collection at hello@luxurystaysqt.com.
